Due to health reasons cosmetics, earrings, hair accessories, underwear and swimwear are not able to be returned unless faulty or wrongly described.
Tutu du Monde is unable to offer returns on sale items unless faulty or wrongly described.
Our return/exchange timeframe will be extended to 30 days during the festive season (Reverts back to 20 days on the 1st Febuary 2022)
Eligibility for return
Full priced items are eligible for a refund or exchange if returned within 20 days of delivery date. Return items must be unworn, unwashed, undamaged, unused, and with all original tags attached.
Styles that are soiled, worn, damaged, laundered or have had labels removed will not be accepted. It is at Tutu Du Monde’s discretion to determine if the returned product has been soiled. If it is determined to be soiled, orders will not be accepted for a return or store credit. The return of any damaged or soiled items will be at the expense of the customer or will be damaged out/destroyed by Tutu Du Monde.
There are strictly no refunds or exchanges on sale items. All sales are final, and we are unable to make any pricing adjustments once the order has been placed.
Tutu Du Monde reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.